The Perfect Execution of Your Strategic Plans
At Sage Solutions, we offer a range of services designed to improve customer service and boost engagement. We specialize in talent evaluation, training and retention, business analytics, self-service automation, and multi-media surveys to gauge customer and employee engagement. Our team of experts will work with you to optimize your contact center workforce with measurable results.
Whether you're looking to improve your staffing and scheduling processes, or require support to manage and measure operational performance, our team is primed to deliver customized solutions that drive results.
We help our clients understand and address the root causes of performance gaps. Our focus is on creating front-line leaders who are capable of effectively communicating performance objectives, identifying gaps in performance and developing coaching plans that ultimately elevate performance.
We believe in a customer-centric approach to consulting. We focus on listening to the Voice of the Customer (VoC) and understanding their needs and expectations. By analyzing customer feedback and evaluating agent behavior objectively, we help our clients create a customer experience that is truly satisfying.